- Created by Karolin Hemmingsson, last modified by Josefin Klang on Feb 21, 2023
Frequently asked questions - FAQ
Register company - FAQ
Swedish companies
- Register company and personal account in the ID06 service portal
Companies from other countries
- Register at Nexus' partner Sistec. Book an appointment for registration
See the following instructions:
- Create account in ID06 with eID
- Create account in ID06 with passport or national ID
- Register your company in ID06
- Appoint card orderers in ID06
Before the card holder has identified, via passport or BankID, the nationality will be shown as "wrong" in the system. That message will disappear when the card holder has identified with BankID or the passport has been scanned.
For more information, see:
If you still have problem with the registration process, contact ID06 AB at support@id06.se for support.
Swedish companies
- Register company and personal account in the ID06 service portal
Companies from other countries
- Register at Nexus' partner Sistec. Book an appointment for registration
See the following instructions:
- Create account in ID06 with eID
- Create account in ID06 with passport or national ID
- Register your company in ID06
- Appoint card orderers in ID06
Order ID06 cards - FAQ
For more information:
- Appoint card orderers in ID06
- Add or remove administrators in the ID06 serviceportal
- Log in to the Nexus ID06 order portal and select Handle cards.
- Enter search criteria, such as National identity number, card number, orderer, or name of card holder. Click Search.
- Click at the symbol to the right of the card you need to change.
- The chosen card will be displayed on screen. To the right, you can see the available actions for the card order. You can also replace the photo from this view.
- The card holder will receive a message to approve the changed information.
- Use a computer and not a mobile device.
- Use Google Chrome as web browser on your computer. Download Google Chrome here.
If it still doesn´t work, contact ID06 AB:
- Email: support@id06.se
- Phone: +46 10 48 09 200
Check the personal information
The personal information, such as spelling of names and date of birth, in an order must match the information in the eID (BankID), passport or national ID to 100%. Otherwise, the card holder will not be able to approve the card order. An order that has not been confirmed by the card holder can be adjusted in the Nexus ID06 order portal.
Use ID06 cards - FAQ
- Try to display the card for a longer period in front of the electronic cardreader.
- Place as much of the card as possible against the cardreader. Do not wave with the card, then it may lock!
- Have you activated the card? To work, the card must be activated. Activate the card on your ID06-account.
- Contact the supplier of the electronic cardreader.
- The card is activated but has stopped working.
- Check if the card fee to ID06 AB has been paid. If the fee has not been paid, ID06 AB suspends the card. Contact ID06 for support: support@id06.se.
- Once the fee has been paid, the card can be used again.
- The card has somehow broken and needs to be reclaimed. Guideline, reclaim card
- Log in to the company account at id06.se.
- Select Card Management in the dropdown list.
- Search for the card you want to block.
- Select the card and choose to Terminate or Block.
Block or Terminate ID06 card
In the ID06 portal you can select Block card or Terminate card. The difference is:
- A blocked card can be reactivated and used again.
- A terminated card can´t be reactivated and you need to order a new card.
Companies will be invoiced a card fee from ID06 AB for all their active cards. So, it is important to block or terminate a card that will not be used anymore.
To check your PIN code:
- Log in to the ID06 portal.
- Click My cards.
- Click on your card. At the bottom of the side, click Show PIN.
- Enter your card number, shown as BB-xxxx-xxxxxx at your card.
- The PIN will now be displayed on screen.
Scan passport or ID - FAQ
When your card order is confirmed, you as the the card holder will receive an email with instructions for the scanning process. You must create a personal account in the ID06 system and approve the card order. For more information, see Create account in ID06 with passport or national ID and Approve order with passport or national ID.
Once you have approved the order, Nexus will produce the card.
For more information, see:
There are different rules depending on the nationality of the cardholder. Go to https://id06.se/english/ for more information about all the rules on what type of document you need to attach when ordering an ID06 card.
- If the card holder will verify with Swedish BankID - a Swedish social security number and Nationality: Sweden must be registered in the system.
- If the card holder will verify with passport or a National ID card - the same Nationality and identification number must be registered in the system as the passport information. If the card holder has a Swedish coordination number (samordningsnummer) provided from the Swedish tax authority, add that information to the order portal in order to extend the validity of the card.
Invoicing for Nexus ID06 - FAQ
- Log in to the Nexus ID06 order portal.
- Click at the company name in top menu.
- Select Company settings and Invoice settings.
- Register the address information. You can have several different invoice addresses to choose from.
- You can download invoices dated from April 27th 2020 (2020-04-27) in the Nexus ID06 order portal.
- For invoices before that date, please contact finance.se@nexusgroup.com for support.
I have paid the invoice
- If your payment was transferred to Nexus bank account No: 5215-0422, about the same time as the reminder was send, you can just ignore the reminder.
- Otherwise, please contact finance.se@nexusgroup.com for support.
- Do you want to use the credit note to pay a new invoice? Send an email to finance.se@nexusgroup.com with invoice number and credit note number. We will settle the amounts correctly in the system.
- Do you want the payment in cash? Send an email to finance.se@nexusgroup.com with your customer account number and your bank account information. An administrator from Nexus will contact you as soon as possible.
Complaints and returns - FAQ