ID06 FAQ

Frequently asked questions - FAQ

Register company - FAQ

How do I register the company?

Swedish companies

Register company and personal account in the ID06 service portal

Companies from other countries

Register at Nexus' partner Sistec. Book an appointment for registration

See the following instructions:

Wrong personal information has been registered

Make sure that your personal information, such as spelling of name, matches the information in your BankID, eID or passport to 100%, otherwise you will not be able to confirm your registration or accept the card order. If the personal information in the order doesn´t match the BankID or passport information, the card order needs to be corrected.

Before the card holder has identified, via passport or BankID, the nationality will be shown as "wrong" in the system. That message will disappear when the card holder has identified with BankID or the passport has been scanned.

For more information, see:

If you still have problem with the registration process, contact ID06 AB at support@id06.se for support.

How do I create a personal ID06 account?

Swedish companies

Register company and personal account in the ID06 service portal

Companies from other countries

Register at Nexus' partner Sistec. Book an appointment for registration

See the following instructions:

Order ID06 cards - FAQ

How do I add or remove users from Nexus ID06?

The authorized signatory can approve one or several administrators, who are able to place card orders and add or remove users (card orderers) for the company.

For more information:

Appoint card orderers in ID06
Add or remove administrators in the ID06 serviceportal

How do I change an ID06 card order?

Log in to the Nexus ID06 order portal and select Handle cards.
Enter search criteria, such as National identity number, card number, orderer, or name of card holder. Click Search.
Click at the symbol to the right of the card you need to change.
The chosen card will be displayed on screen. To the right, you can see the available actions for the card order. You can also replace the photo from this view.
The card holder will receive a message to approve the changed information.

I get an error message or cannot confirm card

If you are not able to use your eID (for example BankID) or if you get an error message showing "the session has expired", please follow these steps:

Use a computer and not a mobile device.
Use Google Chrome as web browser on your computer. Download Goog le Chrome here.

If it still doesn´t work, contact ID06 AB:

Email: support@id06.se
Phone: +46 10 48 09 200

Check the personal information

The personal information, such as spelling of names and date of birth, in an order must match the information in the eID (BankID), passport or national ID to 100%. Otherwise, the card holder will not be able to approve the card order. An order that has not been confirmed by the card holder can be adjusted in the Nexus ID06 order portal.

Use ID06 cards - FAQ

I have problems with card when accessing construction site - what do I do?

If you have problems registering your new card in the electronic cardreader onsite, do the following:

Try to display the card for a longer period in front of the electronic cardreader.
Place as much of the card as possible against the cardreader. Do not wave with the card, then it may lock!
Have you activated the card? To work, the card must be activated. Activate the card on your ID06-account.
Contact the supplier of the electronic cardreader.
The card is activated but has stopped working.
1. Check if the card fee to ID06 AB has been paid. If the fee has not been paid, ID06 AB suspends the card. Contact ID06 for support: support@id06.se.
2. Once the fee has been paid, the card can be used again.
The card has somehow broken and needs to be reclaimed. Guideline, reclaim card

How do I block an ID06 card?

Follow these steps:

Log in to the company account at id06.se.
Select Card Management in the dropdown list.
Search for the card you want to block.
Select the card and choose to Terminate or Block.

Block or Terminate ID06 card

In the ID06 portal you can select Block card or Terminate card. The difference is:

A blocked card can be reactivated and used again.
A terminated card can´t be reactivated and you need to order a new card.

Companies will be invoiced a card fee from ID06 AB for all their active cards. So, it is important to block or terminate a card that will not be used anymore.

Where can I find my ID06 PIN code?

A PIN will be generated when you activate your new ID06 card. At some construction sites, you will need to display your card to the electronical card reader and then enter your PIN for access.

To check your PIN code:

Log in to the ID06 portal.
Click My cards.
Click on your card. At the bottom of the side, click Show PIN.
Enter your card number, shown as BB-xxxx-xxxxxx at your card.
The PIN will now be displayed on screen.

Scan passport or ID - FAQ

How do I order cards with passport or ID scanning?

Nexus offers scanning of passport or national ID cards as an identification method via Sistec AB, if you cannot use eID as your identification method. You can visit any of Sitec's offices or you can book a meeting with their mobile team. For more information, go to https://sistec.se/.

When your card order is confirmed, you as the the card holder will receive an email with instructions for the scanning process. You must create a personal account in the ID06 system and approve the card order. For more information, see Create account in ID06 with passport or national ID and Approve order with passport or national ID.

Once you have approved the order, Nexus will produce the card.

For more information, see:

There are different rules depending on the nationality of the cardholder. Go to https://id06.se/english/ for more information about all the rules on what type of document you need to attach when ordering an ID06 card.

Which passports and ID cards are approved?

Go to https://id06.se/english/ and scroll down to Validation of your identity to find which passports and ID documents that are approved for scanning.

What if the card holder is not Swedish, but has Swedish social security number?

If the card holder has a Swedish social security number and a Swedish BankID, the Nationality: Sweden must be registered in the system together with the Swedish social security number when ordering a new ID06 card. When the information is registered, the card holder will be able to approve the new card with BankID. The format of the social security number must match the chosen Nationality.

If the card holder will verify with Swedish BankID - a Swedish social security number and Nationality: Sweden must be registered in the system.
If the card holder will verify with passport or a National ID card - the same Nationality and identification number must be registered in the system as the passport information. If the card holder has a Swedish coordination number (samordningsnummer) provided from the Swedish tax authority, add that information to the order portal in order to extend the validity of the card.

Invoicing for Nexus ID06 - FAQ

How do I change invoice address for Nexus ID06?

Log in to the Nexus ID06 order portal.
Click at the company name in top menu.
Select Company settings and Invoice settings.
Register the address information. You can have several different invoice addresses to choose from.

I received a payment reminder - what do I do?

I don´t have the invoice

You can download invoices dated from April 27th 2020 (2020-04-27) in the Nexus ID06 order portal.
For invoices before that date, please contact finance.se@nexusgroup.com for support.

I have paid the invoice

If your payment was transferred to Nexus bank account No: 5215-0422, about the same time as the reminder was send, you can just ignore the reminder.
Otherwise, please contact finance.se@nexusgroup.com for support.

How do I use my credit note from Nexus ID06?

Have you received a credit note from Nexus and don´t know how to use it?

Do you want to use the credit note to pay a new invoice? Send an email to finance.se@nexusgroup.com with invoice number and credit note number. We will settle the amounts correctly in the system.
Do you want the payment in cash? Send an email to finance.se@nexusgroup.com with your customer account number and your bank account information. An administrator from Nexus will contact you as soon as possible.