Nexus' software components have new names:

Nexus PRIME -> Smart ID Identity Manager
Nexus Certificate Manager -> Smart ID Certificate Manager
Nexus Hybrid Access Gateway -> Smart ID Digital Access component
Nexus Personal -> Smart ID clients

Go to Nexus homepage for overviews of Nexus' solutions, customer cases, news and more.


Most identity and security solutions from Swedish-owned Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team. 

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If you are a customer of a Nexus partner, please contact the partner for support.

If you are a direct customer of Nexus, please contact our support team through one of the following channels:

Support Documentation

Support and maintenance description: 

Support process description: 

Product lifecycle policy: 

For Terms Support and Maintenance and general terms and conditions, see About Nexus - Terms and conditions