About Nexus Support

Most identity and security solutions from Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.

Contact support

To contact Nexus support, use the following channels:

Technical support	You must have an account to access the support portal. https://support.nexusgroup.com support@nexusgroup.com
Support account	support.account@nexusgroup.com
ID06 support	https://nexusid06.se/en/support/
Finance support	https://www.nexusgroup.com/resources/faq-finance/ customerservice@nexusgroup.com
Other queries	https://www.nexusgroup.com/contact/

Support Documentation

Support and maintenance description:

• Nexus Support and Maintenance Description

Support process:

Description:

• Nexus Support Process Description

Presentation:

• Support process introduction Nexus

Product lifecycle policy:

• Nexus Lifecycle policy.pdf

For Terms Support and Maintenance and general terms and conditions, see Terms and conditions. 

Nexus support portal

• Nexus support portal

• Video instructions for the support portal

• Written instructions for the support portal

Smart ID compatibility and supported versions 

• Smart ID components - Compatibility

• Supported versions of Smart ID components and Nexus products

Nexus does not support Nexus smart phones.