Nexus' software components have new names:

Nexus PRIME -> Smart ID Identity Manager
Nexus Certificate Manager -> Smart ID Certificate Manager
Nexus Hybrid Access Gateway -> Smart ID Digital Access component
Nexus Personal -> Smart ID clients

Go to Nexus homepage for overviews of Nexus' solutions, customer cases, news and more.

Most identity and security solutions from Swedish-owned Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.

Contact support

To contact Nexus support, please use the following channels:

Technical support

Help with your support account

Help with ID06

Help with finance

Anything else or missing an account or contract?

Support Documentation

Support and maintenance description:

Support process:



Product lifecycle policy:

For Terms Support and Maintenance and general terms and conditions, see About Nexus - Terms and conditions

We do not support Nexus smart phones.


Video instructions for the support portal

Written instructions for the support portal

Archived articles

Smart ID compatibility and supported versions