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This article describes how an operator activates a card for a user in the Cards package in Smart ID Identity Manager. An approved card request must have been done, see Request card, and the card must have been issued, see Issue card.

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Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. Go to the SEARCH page.
  2. Select Card from the drop-down menu and click Search.
  3. Select the card that you want to activate, the card status must be 'Issued', and click Activate card.

    To cancel the process, see "Cancel the process" below.

  4. Click Next to activate the card.

    Depending on the configuration, there can be options added to the use case, se "Options" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case descriptionAs an operator I want to activate a card
  • End state for card = "active"
  • End state for certificates = "valid"
Symbolic name


Process name

Activate card


Identity Manager Operator

Required card state


Process start

On the card profile > Activate card


The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Allow multiple active cards

Use case scenarios

  • An operator wants to activate an approved card for a user

Related information