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This article describes how an operator creates the reasons why a user is deactivated, reactivated, locked or deleted. Read more here: Smart ID Workforce use cases

This is used in the use cases Deactivate userReactivate user, Lock user and Delete user.

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Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account. 
  1. In the Quick search drop-down list, select Reason.

    To cancel the process, see "Cancel the process" below.

  2. Click Create reason.
  3. Selet reason type from the drop-down list.
  4. Enter a reason in the text field, and (optional) enter a description.
  5. Click Next to save the reason.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As an operator I want to have one general process to create a reason for different scenarios: deactivation, activation, locking, deletion

  • Created reason
Symbolic name


Process name

Create reason


Identity Manager Operator

Process start

Quick search>Reasons>Create reason


There are no options for this use case.

Use case scenarios

  • Create reasons for deactivation, reactivation, locking or deletion of a user

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