Nexus' software components have new names:

Nexus PRIME -> Smart ID Identity Manager
Nexus Certificate Manager -> Smart ID Certificate Manager
Nexus Hybrid Access Gateway -> Smart ID Digital Access component
Nexus Personal -> Smart ID clients

Go to Nexus homepage for overviews of Nexus' solutions, customer cases, news and more.

This article describes how an operator deactivates an active mobile ID for a user in the Mobile ID package Smart ID Identity Manager. The Deactivate Mobile ID use case is called automatically if a user gets deactivated, reactivated or locked. See, for example, Deactivate user. But it can be also used to just set the mobile ID to inactive.

This use case is disabled by default. To enable it, see Enable the Deactivate Mobile ID use case.

Expand/Collapse All


  • The mobile ID is in state "active"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. In the Quick search drop-down list, select Mobile ID.
  2. Select Mobile ID from the drop-down list and search for and select an active mobile ID.
  3. Click Deactivate Mobile ID under "What do you want to do".
  4. Click Next to deactivate the mobile ID.

Use case details

Use case descriptionAs an operator I want to deactivate an active mobile ID
  • End state for the mobile ID = "inactive"
  • End state for the certificates in Identity Manager = "on hold"
  • End state for the certificates in CA = "certificatehold"
Symbolic name


Process name

Deactivate mobile ID


Identity Manager Operator

Required mobile ID state


Process start

On the mobile ID object > Deactivate mobile ID


There are no options for this use case.

Use case scenarios

  • An operator wants to deactivate an active mobile ID for a user

Related information