This article describes how an operator deactivates a card for a user in the Cards package in Smart ID Identity Manager. (The card cannot be used.)

Prerequisites

Step-by-step instruction for the operator

Go to the SEARCH page.
Select Card from the drop-down menu and click Search.
Select the card that you want to deactivate. The card data and user data is shown.
Click Deactivate card.
To cancel the process, see "Cancel the process" below.
- All possible relations, which are on the state active, will be deactivated.
- No email notification is sent to the user.
Click Next to deactivate the card.
Depending on the configuration, there can be options added to the use case, se "Options" below.

To cancel the process:

Use case description	As an operator I want to deactivate a card
Outcome	End state for active cards = "inactive" End state for certificate = "on hold"
Symbolic name	CardsProcDeactivate
Process name	Deactivate card
Component	Identity Manager Operator
Required card state	Active
Process start	On the card object > Deactivate card

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Add an approval step