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This article describes how an operator deactivates a card for a user in the Cards package in Smart ID Identity Manager. (The card cannot be used.)

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  • The card is in state "active"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. Go to the SEARCH page.
  2. Select Card from the drop-down menu and click Search.
  3. Select the card that you want to deactivate. The card data and user data is shown.

  4. Click Deactivate card.

    To cancel the process, see "Cancel the process" below.

    • All possible relations, which are on the state active, will be deactivated.
    • No email notification is sent to the user.
  5. Click Next to deactivate the card.

    Depending on the configuration, there can be options added to the use case, se "Options" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case descriptionAs an operator I want to deactivate a card
  • End state for active cards = "inactive"
  • End state for certificate = "on hold"
Symbolic name


Process name

Deactivate card


Identity Manager Operator

Required card state


Process start

On the card object > Deactivate card


The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Add an approval step

Use case scenarios

  • An operator wants to deactivate a card for a user

Related information