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This article describes how an operator deletes a user in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

The user history will still remain in the system when the user is deleted.

This use case is disabled by default. To enable it, see Enable the Delete user use case.

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  • The user exists and is in state "inactive" or "active"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. In the Quick search drop-down list, select User. Search for user that shall be deleted. User data is shown.

    To cancel the process, see "Cancel the process" below.

  2. Click Delete user.
  3. Select a reason from the drop-down list.
  4. Click Next to delete the user profile.

    Depending on the configuration, there can be options added to the use case, see "Options" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As an operator I want to delete a user profile in Identity Manager

  • Deleted user
  • All related credentials are deleted
Symbolic name


Process name

Delete user


Identity Manager Operator

Required user state

Inactive and active

Process start

On the user profile>Delete user


The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Add an approval step

Use case scenarios

  • An operator wants to delete a user

Related information