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This article describes how an operator edits a user profile in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

The changes are saved on the user profile.

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  • The user exists and is in state "inactive" or "active"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. In the Quick search drop-down list, select User. Search for user that shall be edited. User data is shown.

    To cancel the process, see "Cancel the process" below.

  2. Click Edit user.
  3. Edit as required.

  4. Click Next to save the edited user.

    Depending on the configuration, there can be options added to the use case, see "Options" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As an operator I want to edit a user profile in Identity Manager

  • Saved changes on user profile
Symbolic name


Process name

Edit user


Identity Manager Operator

Required user state

Inactive and active

Process start

On the user profile>Edit user


The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Set photo size

Option: Add uniqueness check

  • Default = true
  • Default uniqueness identifier = email
  • Read more here: Users - Manage option to add a uniqueness check
  • If the uniqueness check fails, a popup shows information that there is already a user with this email (or other identifier)
    1. Click Back to go back to the start form and update the user data.
    2. Click OK to close the process. The user is deleted or is not saved.

Option: Add an approval step

Use case scenarios

  • Change any user data

Related information