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The Reactivate virtual smart card use case in Smart ID is disabled by default. To enable the use case:

  1. Log in to Identity Manager Admin with your admin user.
  2. Go to Home > Cards.
  3. Select and edit Virtual smart card.
  4. Select the Active tab.
  5. In Additional Commands, click New (the pen symbol) to add a row.
  6. In Additional Commands, select Reactivate virtual smart card to add it to the Process list.
  7. Click Save.