• See Smart ID Desktop App requirements and interoperability.

• Only when installing from Nexus Support portal:

  • Sideload apps must be enabled in Windows. Read more here: https://docs.microsoft.com/en-gb/windows/uwp/get-started/enable-your-device-for-development

    Enabling sideloading requires administrator access. If your device is owned by an organization, this option might be disabled. Your IT department will then enable it.

Smart ID Desktop App can be installed in two ways:

From Microsoft Store

1. Go to https://www.microsoft.com/store/apps/9P7MDNFPMMDG

From Nexus Support portal

1. Download the Smart ID Desktop App installation from Nexus Support portal.

2. Run the file Personal Desktop App-<version>.msi.

To uninstall Smart ID Desktop App:

1. Enter the command 

   msiexec /i file.msi UNINSTALL=true

When you upgrade Smart ID Desktop App, all the metadata, including any existing profiles, are preserved.

Smart ID Desktop App can be upgraded in two ways:

From Microsoft Store

1. Open Microsoft Store.
2. Click ... (See more).
3. Select Downloads and update.

From Nexus Support portal

1. Download the Smart ID Desktop App installation from Nexus Support portal.

2. Run the file Personal Desktop App-<version>.msi.

You find the log files here:

1. Open the Event Viewer in Windows.
2. Go to Applications and Service Logs > Microsoft > Windows > AppXDeployment-Server.
3. There you find Microsoft-Windows-AppXDeploymentServer/Operational which contains the events.