- Created by Ann Base, last modified by Ylva Andersson on Feb 17, 2023
This article describes how an operator issues a card for a user in the Cards package in Smart ID Identity Manager. If the Request card use case is enabled, an approved card request must have been done before the card can be issued (produced). The next step after Issue card is to activate the card.
This use case, and the use case Request card are both disabled by default, and you must enable at least one of them.
To enable the use cases, see Enable the Request card use case and Enable the Issue card use case.
Prerequisites
- If the Request card use case is disabled, the card can be issued directly from the user in state "active"
- If the Request card use case is enabled, an approved card request must have been done and the card must be in state "approved"
Step-by-step instruction for the operator
- Log in to Identity Manager Operator with your user account.
You can start to issue a card in two ways:
Issue a card directly from the user
In the Quick search drop-down list, select User and search for the user that shall have a card.
Click Issue card.
To cancel the process, see "Cancel the process" below.
The card will be printed.
Depending on the configuration, there can be options added to the use case, see "Options" below.
Issue a card that was previously requested and approved
- In the Quick search drop-down list, select User and search for the user that shall have a card.
- In the related object section on the screen, select the card with the state approved.
Click Issue card.
To cancel the process, see "Cancel the process" below.
Card data and user data is show. Click Next.
Depending on the configuration, there can be options added to the use case, see "Options" below.
- The card will be printed.
To cancel the process:
- Click Cancel to close the process.
- Click Next to proceed with the process.
Use case details
| Use case description | As an operator I want to issue a card |
|---|---|
| Outcome |
|
| Symbolic name | CardsProcIssue |
| Process name | Issue card |
| Component | Identity Manager Operator |
| Required state |
|
| Process start | Two options:
|
Options
The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.
The script already exists with default values, so you only need to change the values as needed, not create the script.
Option: Provide PIN information
- Default = print (print a PIN letter)
- To manage the option, see here: Cards - Manage option to send PIN information
Option: Set PIN length
- Default = 6
- To manage the option, see here: Cards - Manage option to set PIN length
Option: Provide PUK information
- Default = nopuk (no PUK information is provided)
- To manage the option, see here: Cards - Manage option to send PUK information
Option: Set PUK length
- Default = 8
- To manage the option, see here: Cards - Manage option to set PUK length
Option: Provide the possibility to select what kind of certificates that should be issued
To manage the option, see Cards- Manage option to select what certificates to issue
Option: Provide the possibility to recover encryption certificates
- Default: Automatic recovery of the latest three encryption certificates in the background
- Option: Display a form to select encryption certificates manually
- To manage the option, see Cards - Manage option to decide how to recover encryption certificates
Option: Set end state for the card
- Default = false (the card is issued)
- To manage the option, see here: Cards - Manage option to set the card end state
Option: Set end state for the certificate
- Default = false (certificates on hold)
- To manage the option, see here: Cards - Manage option to set the certificate end state
Use case scenarios
- An operator wants to produce/print a card for a user