Visit Nexus to get an overview of Nexus' solutions, read customer cases, access the latest news, and more.

This article describes how an operator locks a card for a user in the Cards package in Smart ID Identity Manager.

Expand/Collapse All


  • The card is in state "active" or "inactive"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. Go to the SEARCH page.
  2. Select Card from the drop-down menu and click Search.
  3. Select the card that you want to lock. The card data and user data is shown.

  4. Click Lock card.

    To cancel the process, see "Cancel the process" below.

  5. Click Next to lock the card.

    Depending on the configuration, there can be options added to the use case, se "Options" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case descriptionAs an operator I want to lock a card
  • End state for active/inactive cards  = "locked"
  • End state for active/inactive certificates = "revoked"
Symbolic name


Process name

Lock card


Identity Manager Operator

Required card state

Inactive and Active

Process start

On the card object > Lock card


The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Add an approval step

Use case scenarios

  • An operator wants to lock a card for a user

Related information