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This article describes how an operator locks an active mobile ID for a user in the Mobile ID package in Smart ID Identity Manager. You can also lock a mobile ID for a user directly when you click Supply mobile ID for a user that already has a mobile ID. In that case, a Lock button is available in Identity Manager Operator, and after you have clicked Lock, the current mobile ID is locked and you can directly supply a new mobile ID for the user.

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  • The mobile ID must be in state "active"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. In the Quick search drop-down list, select User. Search for user that you shall lock a mobile ID for.
  2. Click Lock Mobile ID.

    To cancel the process, see "Cancel the process" below.

  3. Click Next and the mobile ID is locked.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As an operator I want to lock an active mobile ID for a user

  • End state for mobile ID = "locked"
  • End state for the certificates in Identity Manager = "revoked"
  • End state for the certificates in CA = "revoked"
Symbolic name


Process name

Lock mobile ID


Identity Manager Operator

Required user and mobile ID state


Process start

On the user object > Lock mobile ID


There are no options for this use case.

Use case scenarios

  • An operator wants to lock an active mobile ID for a user

Related information