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This article describes how an operator reactivates a card for a user in the Cards package in Smart ID Identity Manager. (The card is activated again.)

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  • The card is deactivated
  • The user must be in state "active"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. Go to the SEARCH page.
  2. Select Card from the drop-down menu and click Search.
  3. Select the card that you want to reactivate. The card data and user data is shown

  4. Click Reactivate card.

    To cancel the process, see "Cancel the process" below.

    • Possible certificates will be reactivated.
  5. Click Next to reactivate the card.

    Depending on the configuration, there can be options added to the use case, se "Options" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case descriptionAs an operator I want to reactivate a card
  • End state for inactive cards = "active"
  • End state for inactive/on-hold certificates = "valid"
Symbolic name


Process name

Reactivate card


Identity Manager Operator

Required card state


Process start

On the card object > Reactivate card


The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Add an approval step

Option: Allow multiple active cards

Use case scenarios

  • An operator wants to reactivate a card for a user

Related information