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This article describes how an operator requests temporary cards in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases

When the temporary card has been requested, the card can be produced. See Issue multiple temporary cards (batch order) for more information.

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  • The user (that shall have the card) must be in state "active"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. In the Quick search drop-down list, select Temporary card.

  2. Click Request temporary cards.

    To cancel the process, see "Cancel the process" below.

  3. Select the number of temporary cards (between 1-9) you want to order in the Amount: drop-down list.
  4. Click Next to request the card(s). The card(s) will now be in state requested. 

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case descriptionAs an operator I want to request temporary cards
  • Temporary card requests are created
Symbolic name


Process name

Request temporary cards


Identity Manager Operator

Process start

Process start> Quick search>Request temporary cards


There are no options for this use case.

Use case scenarios

  • An operator wants to request temporary cards

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