To troubleshoot Smart ID Desktop App, consult the logfile. Here are some common errors and suggestions how to fix them:
Virtual smart card creation failed - Insufficient resources
Error: Virtual Smart Card creation failed! --> System.Exception: The target device has insufficient resources to complete the operation. (Exception from HRESULT: 0x80070142)
Solution: Remove some virtual smart cards and try again.
Virtual smart card creation failed - Operation requires elevation
Error: Virtual Smart Card creation failed! --> System.Exception: The requested operation requires elevation. (Exception from HRESULT: 0x800702E4)
Solution: Make sure you follow the prerequisites listed above. Login as administrator and try again.
Error: Domain mismatch error message
Solution: Make sure you use HTTPS for Identity Manager and Hermod
Smart ID Desktop App crashes
Error: Smart ID Desktop App crashes
Solution: Update Windows