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This article describes how to set up virtual smart card management in Nexus PRIME, by integrating PRIME to Nexus Personal Desktop App and Nexus Personal Messaging


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Prerequisites

 Prerequisites

The following prerequisites apply:

  • Servers must have the following installations:
    • Personal Messaging (Hermod version 2.3.1 or later) on premises or as a service. See Install Hermod.
    • PRIME must be installed. See Install PRIME
  • Clients must have the following installations:

Step-by-step instruction

 Integrate PRIME with Personal Messaging
  1. Set up communication between PRIME and Personal Messaging over HTTPS. See Integrate PRIME with Personal Messaging.  

Troubleshooting

Popups must be allowed for the running PRIME server to be able to call the Personal Desktop App plugout URL. Most browsers block them by default and show a very subtle hint that a popup was blocked.

If the Personal Desktop App plugout URL is not called, check your browser's URL bar for any indication about blocked popups and add an exception.


 Troubleshooting

To troubleshoot Personal Desktop App, consult the logfile. Here are some common errors and suggestions how to fix them:

Virtual smart card creation failed - Insufficient resources

Error: Virtual Smart Card creation failed! --> System.Exception: The target device has insufficient resources to complete the operation. (Exception from HRESULT: 0x80070142)

Solution: Remove some virtual smart cards and try again.

Virtual smart card creation failed - Operation requires elevation

Error: Virtual Smart Card creation failed! --> System.Exception: The requested operation requires elevation. (Exception from HRESULT: 0x800702E4)

Solution: Make sure you follow the prerequisites listed above. Login as administrator and try again.

Domain mismatch

Error: Domain mismatch error message

Solution: Make sure you use HTTPS for PRIME and Hermod

Personal Desktop App crashes

Error: Personal Desktop App crashes

Solution: Update Windows


This article is valid from PRIME 3.9. 

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