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Nexus PRIME -> Smart ID Identity Manager
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Nexus Hybrid Access Gateway -> Smart ID Digital Access component
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Smart ID Mobile App combines online two-factor authentication (2FA) using push notifications and offline one-time password (OTP) authentication in a single mobile app. This article includes some questions and answers for the Smart ID Mobile App end-user as well as some common uses.

The Smart ID Mobile App user should have control over who is using the mobile phone or tablet and select a hard-to-guess pin code for Smart ID Mobile App that is not revealed to others. Smart ID Mobile App is a personal identity document and should be treated as such.

For Smart ID Mobile App with Bluetooth

For Smart ID Mobile App with Bluetooth, see Smart ID Mobile App with Bluetooth - for end users.

Questions and answers

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How to use the mobile app

 How do I activate a mobile virtual smart card in Smart ID Mobile App?

Download the Smart ID Mobile App and follow the instructions from your service provider to activate your mobile virtual smart card. 

See the video: 

Example: Activate Smart ID Mobile App with a QR code

  1. Start Smart ID Mobile App on your mobile device. 
  2. Click the QR code symbol on the bottom of the page. 
  3. Scan the QR code. 
  4. Select a PIN and enter it when prompted. 
  5. If fingerprint or face recognition is available on your mobile device, choose to activate them or not.  
  6. If you get the option, select a layout of your choice.
    Depending on the configuration, the layout might already be configured for you, and you don't get this choice. 

 How do I log in with Smart ID Mobile App?

Enter your PIN or use the biometrics you have chosen to authenticate. 

See the video: 

 How do I display the back side of a mobile virtual smart card?

If the mobile virtual smart card has a back side layout configured, then it is marked with an arrow symbol. 

To display the back side of a card: 

  1. Start Smart ID Mobile App on your mobile device. 
  2. On the virtual smart card, click on the arrow symbol on the bottom right.
  3. Verify your identity with PIN or biometrics.
  4. Swipe your finger over the display for proof of authenticity.

How to manage PIN

 How do I change my PIN?

The PIN of a mobile virtual smart card can be changed at any time: 

  1. Start Smart ID Mobile App on your mobile device. 
  2. Click on the mobile virtual smart card for which you want to change the PIN. 
  3. Click on Change PIN on the bottom of the page. 
  4. Enter the new PIN.

 What happens if I lose the PIN?

For security reasons, the PIN is not stored anywhere, so there is no way to get it back. Instead, you must reactivate the mobile virtual smart cards for the connected services.


See all Questions & Answers...

Set up one-time password (OTP) as authentication method

You can set up one-time password (OTP) from Smart ID Mobile App as the authentication method, read more here:

Log in to Office 365 with Smart ID Mobile App

You can log in to Office 365 with Smart ID Mobile App, read more here:

Install digital certificates

You can download certificates from Smart ID Mobile App and use them with other applications, read more here: