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This article describes how an operator supplies a mobile ID for a user in the Mobile ID package in Identity Manager Operator.

This use case is disabled by default. To enable the use case, see Mobile ID - Start-up guide.

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  • The user must be in state "active"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
    1. In the Quick search drop-down list, select Mobile ID. 
    2. Select User in the drop-down menu and select the user that shall have a mobile ID.
    3. Click Supply mobile ID for user.

      To cancel the process, see "Cancel the process" below.

    4. Click Next.

      Depending on the configuration, there can be options added to the use case, see "Options" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As an operator I want to supply a mobile ID for a user

  • End state for mobile ID profile = "active"
  • End state for the certificates in CA and Identity Manager = "valid"
Symbolic name


Process name

Supply mobile ID for user


Identity Manager Operator

Required user state


Process start

On the user object > Supply mobile ID for user


The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Provide the possibility to select what kind of certificates that should be issued

Option: Provide the possibility to show QR code in Smart ID Self-Service or to send it by email

Option: Provide the possibility to decide how long the mobile ID shall be valid

Option: Provide the possibility to set properties related to the user, such as server name, user id etc

Option: Provide the possibility to recover encryption certificates

Option: Provide the possibility to notify the user about a successful or failed creation

Use case scenarios

  • An operator wants to supply a mobile ID for a user

Related information