Most identity and security solutions from Swedish-owned Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.
News
2018-11-16 Changed Oracle Java support As of January 2019, Oracle will end its public support for commercial users. This affects all customers with Java-based Nexus products. For more information, see Java support. |
Contact support
If you are a customer of a Nexus partner, please contact the partner for support.
If you are a direct customer of Nexus, please contact our support team through one of the following channels:
Identity tools support
For local identity secure issuance with on premise printers, etc,
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If you want...
- ...support on Nexus ID06, please visit nexusid06.se.
- ...help with issues that are not related to support, see here for general contact information.
- ...to return incorrect or defective products, please complete the form here.
Support Documentation
Support and maintenance description:
Support process description:
Product lifecycle policy:
For Terms Support and Maintenance and general terms and conditions, see About Nexus - Terms and conditions.
We do not support Nexus smart phones.
Related information
- Support news
- Java support
- About Nexus support portal
- End of Sale and End of Life statements
- General instructions
- Use Nexus OTP display cards in Hybrid Access Gateway
Links
Product sheet
Click to read or download: