Nexus' software components have new names:

Nexus PRIME -> Smart ID Identity Manager
Nexus Certificate Manager -> Smart ID Certificate Manager
Nexus Hybrid Access Gateway -> Smart ID Digital Access component
Nexus Personal -> Smart ID clients

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These are the news for Nexus Support


End of Sale for card readers

Nexus announces End of Sale for multiple card readers. For more information, see End of Sale for card readers.


Changed Oracle Java support

As of January 2019, Oracle will end its public support for commercial users. This affects all customers with Java-based Nexus products. For more information, see Java support.


Nexus launches a new support portal at The new support portal is protected with strong authentication, to make your access more secure and to protect your corporate and customer data. The new support portal has a new look and feel and a responsive design.

For information and video tutorials on how to sign in to the new support portal go to Sign in to Nexus support portal.

The license tool for Nexus Card SDK is currently not available in the new support portal. The tool can be accessed on its website and your credentials used for the last login will continue to work. In case you are not familiar with the website address, please contact Nexus Support.

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