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This article describes how an operator issues a card for a user in the Cards package in Smart ID Identity Manager. If the Request card use case is enabled, an approved card request must have been done before the card can be issued (produced). The next step after Issue card is to activate the card.

Note

This use case, and the use case Request card are both disabled by default, and you must enable at least one of them.

To enable the use cases, see Enable the Request card use case and Enable the Issue card use case.


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Prerequisites

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titlePrerequisites
  • If the Request card use case is disabled, the card can be issued directly from the user in state "active"
  • If the Request card use case is enabled, an approved card request must have been done and the card must be in state "approved"

Step-by-step instruction for the operator

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titleLog in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.


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titleIssue card

You can start to issue a card in two ways:

Issue a card directly from the user

  1. In the Quick search drop drop-down list,  selectselect User and search for the user that shall have a card.

  2. Click Issue card.

    Note

    To cancel the process, see "Cancel the process" below.


  3. The card will be printed.

    Note

    Depending on the configuration, there can be options added to the use case, see "Options" below.


Issue a card that was previously requested and approved

  1. In the Quick search drop drop-down list,  selectselect User and search for the user that shall have a card.
  2. In the related object section on the screen, select the card with the state approved.
  3. Click Issue card.

    Note

    To cancel the process, see "Cancel the process" below.


  4. Card data and user data is show. Click Next.

    Note

    Depending on the configuration, there can be options added to the use case, see "Options" below.


  5. The card will be printed.


Expand
titleCancel the process


Excerpt

To cancel the process:

  1. Click Cancel to close the process.
  2. Click Next to proceed with the process.


Use case details

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titleOverview and technical details


Use case descriptionAs an operator I want to issue a card
Outcome
  • End state for card = "issued" or "active"
  • End state for certificate = "on hold" or "valid"
Symbolic name

CardsProcIssue

Process name

Issue card

Component

Identity Manager Operator

Required state
  • Card: Approved
  • User: Active
Process start

Two options:

  • On the card profile > Issue card (by default = true)
  • On the user profile > Issue card (by default = false) (No approval step)


Options

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titleAbout the options

Excerpt Include
Request card
Request card
nopaneltrue


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titleProvide PIN information

Option: Provide PIN information


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titleSet PIN length

Option: Set PIN length


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titleProvide PUK information

Option: Provide PUK information


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titleSet PUK length

Option: Set PUK length


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titleSelect certificates to be issued

Option: Provide the possibility to select what kind of certificates that should be issued

To manage the option, see Cards- Manage option to select what certificates to issue


Expand
titleDecide how to recover encryption certificates

Option: Provide the possibility to recover encryption certificates


Expand
titleSet card end state

Option: Set end state for the card


Expand
titleSet certificate end state

Option: Set end state for the certificate


Use case scenarios

  • An operator wants to produce/print a card for a user

Related information