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This article describes how an operator deactivates a card for a user in the Cards package in Smart ID Identity Manager. (The card cannot be used.)

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Prerequisites

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titlePrerequisites
  • The card is in state "active"

Step-by-step instruction for the operator

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titleLog in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.


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titleDeactivate card
  1. Go to the SEARCH page.
  2. Select Card from the drop-down meny menu and click Search.
  3. Select the card that you want to deactivate. The card data and user data is shown.

  4. Click Deactivate card.

    Note

    To cancel the process, see "Cancel the process" below.


    • All possible relations, which are on the state active, will be deactivated.
    • No email notification is sent to the user.
  5. Click Next to deactivate the card.

    Note

    Depending on the configuration, there can be options added to the use case, se "Options" below.



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titleCancel the process

Excerpt Include
Create user
Create user
nopaneltrue

Use case details

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titleOverview and technical details


Use case descriptionAs an operator I want to deactivate a card
Outcome
  • End state for active cards = "inactive"
  • End state for certificate = "on hold"
Symbolic name

CardsProcDeactivate

Process name

Deactivate card

Component

Identity Manager Operator

Required card state

Active

Process start

On the card object > Deactivate card


Options

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titleAbout the options

Excerpt Include
Request card
Request card
nopaneltrue


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titleAdd an approval step

Option: Add an approval step


Use case scenarios

  • An operator wants to deactivate a card for a user

Related information