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This article describes how a self-service user locks an own active mobile ID in Smart ID Self-Service in the Mobile ID package. You can also lock a mobile ID when you click Get mobile ID in Self-Service, and you already have a mobile ID. In that case, a Lock button is available in Self-Service, and after you have clicked Lock, the current mobile ID is locked and you can directly get a new mobile ID.
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Prerequisites
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Step-by-step instruction for the self-service user
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There are two ways to lock a mobile ID: In Smart ID Self-Service, on the Dashboard:
In Smart ID Self-Service, on the Mobile ID menu:
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Use case details
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Options
There are no options for this use case.
Use case scenarios
A self-service user wants to lock an own active mobile ID