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This article describes how a self-service user changes the PIN code for a virtual smart card in Smart ID Self-Service. 

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Prerequisites

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titlePrerequisites
  • The virtual smart card must be in state "active"

Step-by-step instruction for the self-service user

Expand
titleLog in to Smart ID Self-Service
  1. Log in to Smart ID Self-Service with your user account.


Expand
titleChange PIN
  1. In Smart ID Self-Service, select Cards in the Self-Service menu.

  2. Select the active virtual smart card that you want to change PIN for.

    Note

    To cancel the process, see "Cancel the process" below.


  3. Click Possible actions and select Change PIN.
  4. A pop up is shown where you click Open Smart ID Desktop App.
  5. In Smart ID Desktop App, your virtual smart card is shown. Click Reset PIN.
  6. Enter the new PIN and click OK.
  7. Close Smart ID Desktop App and go back to Smart ID Self-Service.

  8. In Smart ID Self-Service, click Next.


Expand
titleCancel the process

Excerpt Include
Create user
Create user
nopaneltrue

Use case details

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titleOverview and technical details


Use case description

As a self-service user I want to change my PIN code for a virtual smart card

Outcome
  • The PIN code is changed
Symbolic name

VirtualSmartCardProcChangePin

Process name

Change pin

Component

Smart ID Self-Service

Required virtual smart card state

Active

Process start

On the virtual smart card object > Change pin


Options

There are no options for this use case.

Use case scenarios

  • A self-service user wants to change the PIN code for a virtual smart card

Related information