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Manual use

Use cases



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titleUse case: An employee or external card is lost or stolen, card is locked

If the User Self-Service Portal is used, then there is a self-service workflow available for this use case.

Standard workflow

:


ActorActionOptionPhysical IDDigital ID
1Self-service userLogs in to User Self-Service Portal and selects Lock card.

Person contacts

Card service desk

Registration officer or Helpdesk, who browses for the person in PRIME Explorer and selects Lock card.

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2PRIMELocks the card, exports the card data to the PACS system.-

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3CARevokes certificates.-

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4Person-Receives information mail.

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expandActorAction

BPMN process

titleUse case: A person leaves the company, card is locked

Standard workflow:

3CARevokes any certificates.-

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PcmProcLockEmployeeCardImage Added

Technical references

OptionPhysical IDDigital ID
1Card service desk or User administratorIn PRIME Explorer: browses for the person, and selects Lock card.-

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2PRIMELocks any connected cards, exports the card data to the PACS system.-

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Lock employee card

CCProcLockEmployeeCard

PcmProcLockEmployeeCard (see image)




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titleUse case:
A temporary card is lost or stolen, card is locked
Note

USSP can not be used to lock temporary cards.

Standard workflow:

ActorActionOptionPhysical IDDigital ID1Card service deskIn PRIME Explorer: browses for the person, selects Lock temporary card.-

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2PRIMELocks the card, exports the card data to the PACS system.-

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3CARevokes certificates.-

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ExpandtitleUse case:
An employee
or external
card is old or defective, card is replaced

If the User Self-Service Portal is used, then there is a self-service workflow available for this use case.

Standard workflow

:


ActorActionOptionPhysical IDDigital ID
1

Card administrator or Approver
Registration officerIn PRIME Explorer: Browses for the person and selects Replace card.
Self

-

Service User starts the process in USSP.

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2CARevokes the certificates.-

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3PRIMEExports the card data to the PACS system, generates new PUK and PIN.-

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4Card production administratorProduces new card, verifies the card.-

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5Card production administrator

Prints PIN information letter.

Sends a PIN email.

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Automated use cases

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titleAn employee or external card has expired

Standard workflow:

ActorAction

BPMN process

PcmProcReplaceEmployeeCardImage Added

Technical references


OptionPhysical IDDigital ID
1PRIME

For Digital ID:
On a configurable interval, PRIME runs the Expired check, which finds all card certificates that are already expired.

For Physical ID:
On a configurable interval, PRIME runs the Expired check, which finds all cards that are already expired.

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2PRIME

For each affected card: sets the card state to Expired, exports the card data to the PACS system.

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3PersonReceives email saying that the card has expired.-

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Replace employee card

CCProcReplaceEmployeeCard

PcmProcReplaceEmployeeCard (see image)