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title | Use case: An employee or external card is lost or stolen, card is locked |
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If the User Self-Service Portal is used, then there is a self-service workflow available for this use case. Standard workflow |
: Card service desk Registration officer or Helpdesk, who browses for the person in PRIME Explorer and selects Lock card. | Image Modified
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| 2 | PRIME | Locks the card, exports the card data to the PACS system. | - | Image Modified
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| 3 | CA | Revokes certificates. | - |
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| 4 | Person | - | Receives information mail. | Image Modified
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expandActor | Action | title | Use case: A person leaves the company, card is locked |
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Standard workflow:
3 | CA | Revokes any certificates. | - | Image Removed
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Technical referencesOption | Physical ID | Digital ID |
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1 | Card service desk or User administrator | In PRIME Explorer: browses for the person, and selects Lock card. | - | Image Removed
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2 | PRIME | Locks any connected cards, exports the card data to the PACS system. | - | Image Removed
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Lock employee card | CCProcLockEmployeeCard | PcmProcLockEmployeeCard (see image) |
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A temporary card is lost or stolen, card is locked Note |
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USSP can not be used to lock temporary cards. |
Standard workflow:
Actor | Action | Option | Physical ID | Digital ID | 1 | Card service desk | In PRIME Explorer: browses for the person, selects Lock temporary card. | - | Image Removed
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2 | PRIME | Locks the card, exports the card data to the PACS system. | - | Image Removed
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3 | CA | Revokes certificates. | - | Image Removed
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title | Use case: or external card is old or defective, card is replaced |
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If the User Self-Service Portal is used, then there is a self-service workflow available for this use case. Standard workflow |
:Card administrator or ApproverSelfService User starts the process in USSP. | Image Modified
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| 2 | CA | Revokes the certificates. | - |
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| 3 | PRIME | Exports the card data to the PACS system, generates new PUK and PIN. | - | Image Modified
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| 4 | Card production administrator | Produces new card, verifies the card. | - | Image Modified
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| 5 | Card production administrator | Prints PIN information letter. | Sends a PIN email. | Image Modified
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Automated use cases
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title | An employee or external card has expired |
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Standard workflow:
Actor | Action | BPMN process Image Added
Technical references
Option | Physical ID | Digital ID |
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1 | PRIME | For Digital ID: On a configurable interval, PRIME runs the Expired check, which finds all card certificates that are already expired. | For Physical ID: On a configurable interval, PRIME runs the Expired check, which finds all cards that are already expired. | Image Removed
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2 | PRIME | For each affected card: sets the card state to Expired, exports the card data to the PACS system. | - | Image Removed
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3 | Person | Receives email saying that the card has expired. | - | Image Removed
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Replace employee card | CCProcReplaceEmployeeCard | PcmProcReplaceEmployeeCard (see image) |
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