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titleNexus Support

Most identity and security solutions from Swedish-owned Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.

Most identity and security solutions from Swedish-owned Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team. 

News

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Support news
Support news
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Contact support

If you are a customer of a Nexus partner, please contact the partner for support.

If you are a direct customer of Nexus, please contact our support team through one of the following channels:

Partner support

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  • support.nexusgroup.com
  • Smart ID software support

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    support

    Support

    www.nexusgroup.com

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    support@nexusgroup.com

    Partner assist

    Partner assist

    Identity tools support

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    For local identity secure issuance with on premise printers, etc,
    and third party product support:

    If you want...

  • ...support on Nexus ID06, please visit nexusid06.se
  • ...help with issues that are not related to support, see here for general contact information.
  • ...to return incorrect or defective products, please complete the form here
    Support Documentation

    Support and maintenance description: 

    Support process description: 

    Product lifecycle policy: 

    For Terms Support and Maintenance and general terms and conditions, see About Nexus - Terms and conditions



    Note

    We do not support Nexus smart phones.

    Related information

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    Links

    Product sheet

    Click to read or download:

    View file
    nameSupport Product Sheet Nexus-EN.PDF
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