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Most identity and security solutions from Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.

Contact support

To contact Nexus support, please use the following channels:

Technical support

Help with your support account

Help with ID06

Help with finance

Anything else or missing an account or contract?

Support Documentation

Support and maintenance description:

Support process:



Product lifecycle policy:

For Terms Support and Maintenance and general terms and conditions, see Terms and conditions