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Most identity and security solutions from Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.
Contact support
To contact Nexus support, please use the following channels:
Technical support |
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Help with your support account |
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Help with ID06 | |
Help with finance | |
Anything else or missing an account or contract? |
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Support Documentation
Support and maintenance description:
Support process:
Description:
Presentation:
Product lifecycle policy:
For Terms Support and Maintenance and general terms and conditions, see Terms and conditions.
Nexus support portal
- Nexus support portal
- Video instructions for the support portal
- Written instructions for the support portal
Smart ID compatibility and supported versions
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We do not support Nexus smart phones. |