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Most identity and security solutions from Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.
To contact Nexus support, please use the following channels:
Help with your support account
Help with ID06
Help with finance
Anything else or missing an account or contract?
Support and maintenance description:
Product lifecycle policy:
For Terms Support and Maintenance and general terms and conditions, see Terms and conditions.
Nexus support portal
- Nexus support portal
- Video instructions for the support portal
- Written instructions for the support portal
Smart ID compatibility and supported versions
We do not support Nexus smart phones.