This article describes how you as a self-service user resets a forgotten password in Smart ID Self-Service. You will receive the new password in an email with instructions.
Step-by-step instruction for the self-service user
Log in to Smart ID Self-Service with your user account.
In Smart ID Self-Service, click Forgot Password.
Enter your email address, associated with your Smart ID Self-Service account, and click Next.Your password will be reset and you will receive a new password via email with instructions.
To cancel the process, see "Cancel the process" below.
Click Next and the email will be sent.
To cancel the process:
Click Cancel to close the process.
Click Next to proceed with the process.
Use case details
Use case description
As a self-service userI forgot my password and I want to reset it
Outcome
The user receives a new password via email with instructions
Symbolic name
UsersSelfServiceProcForgotPassword
Process name
Forgot password
Component
Smart ID Self-Service
Required user state
Active
Process start
Self-Service login page>Forgot password
Options
There are no options for this use case.
Use case scenarios
A self-service user has forgotten the password to Smart ID Self-Service and needs a new password
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