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This article describes how you as a self-service user resets a forgotten password in Smart ID Self-Service. You will receive the new password in an email with instructions.

Read more here: Smart ID Workforce use cases.

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  • The user must be in state "active"

Step-by-step instruction for the self-service user

  1. Log in to Smart ID Self-Service with your user account.
  1. In Smart ID Self-Service, click Forgot Password.
  2. Enter your email address, associated with your Smart ID Self-Service account, and click Next. Your password will be reset and you will receive a new password via email with instructions.

    To cancel the process, see "Cancel the process" below.

  3. Click Next and the email will be sent.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As a self-service user I forgot my password and I want to reset it

  • The user receives a new password via email with instructions
Symbolic name


Process name

Forgot password


Smart ID Self-Service

Required user state


Process start

Self-Service login page>Forgot password


There are no options for this use case.

Use case scenarios

  • A self-service user has forgotten the password to Smart ID Self-Service and needs a new password

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