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This article describes how an operator deletes multiple users in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases

The user history will still remain in the system when the users are deleted.

This use case is disabled by default. To enable it, see Enable the Delete multiple users use case.

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  • The users exist and are in state "inactive"/"active"/"locked"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. In the BATCH ORDERS page, select Batch order delete users.

  2. Click Search to get a list of all users.

  3. Select the check boxes for the users that shall be deleted. 

    To cancel the process, see "Cancel the process" below.

  4. Click Delete users in the upper right corner.
  5. Click Next to delete the users.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As an operator I want to execute a batch order to delete users in Identity Manager

  • Deleted users
  • All related credentials are deleted
Symbolic name


Process name

Delete users


Identity Manager Operator

Required user state


Process start

Batch orders>Delete users


There are no options for this use case.

Use case scenarios

  • An operator wants to delete multiple users

Related information