Nexus' software components have new names:

Nexus PRIME -> Smart ID Identity Manager
Nexus Certificate Manager -> Smart ID Certificate Manager
Nexus Hybrid Access Gateway -> Smart ID Digital Access component
Nexus Personal -> Smart ID clients

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This article describes how an operator resets a password for multiple users in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases

When the password is reset, information is sent to the users.

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  • The users can be in state "active" or "inactive"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. In the BATCH ORDERS page select Batch order reset password.

  2. Click Search to get a list of all users.

  3. Select the check boxes for the users that shall have their password reset. 

    To cancel the process, see "Cancel the process" below.

  4. Click Reset passwords.
  5. Click Next and the password is sent by email to the users.
    The password is rendered by the system.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As an operator I want to reset the password for multiple users

  • Password is reset for the users
  • Information is provided to the users
Symbolic name


Process name

Reset passwords


Identity Manager Operator

Required user state

Active and inactive

Process start

Batch orders>Reset passwords


There are no options for this use case.

Use case scenarios

  • An operator wants to reset the password for multiple users

Related information