Nexus' software components have new names:

Nexus PRIME -> Smart ID Identity Manager
Nexus Certificate Manager -> Smart ID Certificate Manager
Nexus Hybrid Access Gateway -> Smart ID Digital Access component
Nexus Personal -> Smart ID clients

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This article describes how a self-service user unblocks a card and changes the PIN code in the Cards package in Smart ID Self-Service. 

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  • The card must be in state "active"

Step-by-step instruction for the self-service user

  1. Log in to Smart ID Self-Service with your user account.
  1. In Smart ID Self-Service, click Card.
  2. Click Possible actions and select Unblock/Change PIN.

    To cancel the process, see "Cancel the process" below.

  3. Click Next and Smart ID Desktop App opens up.
  4. If multiple card readers are used, select the correct card reader which the card is inserted into. If only one card reader is used, tes selection is done automatically.
  5. Enter a new PIN code twice.
  6. Click OK in Smart ID Desktop App and you will be directed back to Smart ID Self-Service.
  7. Click Next

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As a self-service user I want to unblock/change my PIN code for a card

  • Unblocked card with new PIN code
Symbolic name


Process name

Unblock/Change PIN


Smart ID Self-Service

Required card state


Process start

On the card profile>Unblock/Change PIN


There are no options for this use case.

Use case scenarios

  • A self-service user wants to change the PIN code for a card, for example, if the password is forgotten or if the wrong PIN code was entered multiple times

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