This article describes how a self-service user unblocks a card and changes the PIN code in the Cards package in Smart ID Self-Service.
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Prerequisites
Prerequisites
- The card must be in state "active"
Step-by-step instruction for the self-service user
Log in to Smart ID Self-Service
- Log in to Smart ID Self-Service with your user account.
Unblock/Change PIN
- In Smart ID Self-Service, click Card.
Click Possible actions and select Unblock/Change PIN.
- Click Next and Smart ID Desktop App opens up.
- If multiple card readers are used, select the correct card reader which the card is inserted into. If only one card reader is used, tes selection is done automatically.
- Enter a new PIN code twice.
- Click OK in Smart ID Desktop App and you will be directed back to Smart ID Self-Service.
- Click Next.
Cancel the process
To cancel the process:
- Click Cancel to close the process.
- Click Next to proceed with the process.
Use case details
Overview and technical details
| Use case description | As a self-service user I want to unblock/change my PIN code for a card |
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| Outcome | - Unblocked card with new PIN code
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| Symbolic name | CardsSelfServiceProcUnblockChangePIN |
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| Process name | Unblock/Change PIN |
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| Component | Smart ID Self-Service |
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Required card state | Active |
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| Process start | On the card profile>Unblock/Change PIN |
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Options
There are no options for this use case.
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