This article describes how a self-service user unblocks the PIN code for a card offline in Smart ID Self-Service. This can be used when the user has a blocked card but still have access to Smart ID Self-Service through an other login method and want to unblock the card using challenge/response. See the Cards package.
This use case is disabled by default. To enable the use case, see Enable the Unblock PIN offline use case .
Prerequisites Prerequisites
The self-service user and the card must be in state "active" Step-by-step instruction for the self-service user Log in to Smart ID Self-Service
Log in to Smart ID Self-Service with your user account. Unblock/Change PIN
In Smart ID Self-Service, click Card. Select the blocked card. Click Possible actions and select Unblock PIN offline . Enter the challenge code in the Challenge field. A challenge code is, for example, displayed in Windows logon when a user is trying to unblock a card. A response code is generated from the challenge code. Enter it in the field on the PC. Enter a new PIN code twice. Click Next . Cancel the process
To cancel the process:
Click Cancel to close the process. Click Next to proceed with the process.
Use case details Overview and technical details
Use case description As a self-service user I want to unblock my PIN code for a card offline
Outcome Response generated and displayed to the user Symbolic name CardsSelfServiceProcUnblockPINOffline
Process name Unblock PIN offline
Component Smart ID Self-Service
Required card state
Active
Process start On the card profile>Unblock PIN offline
Options There are no options for this use case.
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