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This article describes how a self-service user unblocks the PIN code for a card offline in Smart ID Self-Service. This can be used when the user has a blocked card but still have access to Smart ID Self-Service through an other login method and want to unblock the card using challenge/response. See the Cards package.

This use case is disabled by default. To enable the use case, see Enable the Unblock PIN offline use case.

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  • The self-service user and the card must be in state "active"

Step-by-step instruction for the self-service user

  1. Log in to Smart ID Self-Service with your user account.
  1. In Smart ID Self-Service, click Card.
  2. Select the blocked card. 
  3. Click Possible actions and select Unblock PIN offline.
  4. Enter the challenge code in the Challenge field. A challenge code is, for example, displayed in Windows logon when a user is trying to unblock a card.
  5. A response code is generated from the challenge code. Enter it in the field on the PC.
  6. Enter a new PIN code twice.
  7. Click Next.

To cancel the process, see "Cancel the process" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As a self-service user I want to unblock my PIN code for a card offline

  • Response generated and displayed to the user
Symbolic name


Process name

Unblock PIN offline


Smart ID Self-Service

Required card state


Process start

On the card profile>Unblock PIN offline


There are no options for this use case.

Use case scenarios

  • A self-service user wants to unblock the PIN code for a card offline

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