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This article describes how an operator can request multiple cards for users in the Cards package in Smart ID Identity Manager. After the cards have been requested, they can be in state "approved" or "rejected".

When the request has been approved, the cards can be produced via single or mass production.

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  • The users that shall have the cards must be in state "active"

Step-by-step instruction for the operator

  1. Log in to Identity Manager Operator with your user account.
  1. In the BATCH ORDERS page, select Request multiple cards

  2. Click Search to get a list of all users.

  3. Select the check boxes for the users that cards shall be requested for.

    To cancel the process, see "Cancel the process" below.

  4. Click Request multiple cards.

  5. Click Next to request the cards.

    Depending on the configuration, there can be options added to the use case, se "Options" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case descriptionAs an operator I want to request multiple cards via batch order
  • Created card requests
  • End state for card = "approved" or "rejected"
Symbolic name


Process name

Request multiple cards


Identity Manager Operator

Process start

Batch order>Request multiple cards


The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Add an approval step

Use case scenarios

  • An operator wants to request multiple cards for users

Related information