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Use case scenario

A self-service user wants to get a mobile ID.

This article describes how a self-service user can order a mobile ID in Smart ID Self-Service in the Mobile ID package.


  • The user must be in state "active"

Step-by-step instruction for the self-service user

  1. Log in to Smart ID Self-Service with your user account.
  1. In Smart ID Self-Service on the Dashboard, click Get Mobile ID.

    To cancel the process, see "Cancel the process" below.

  2. Click Next.

    1. If configured in that way, a QR code is shown in the Self-Service including an explanation how to proceed.
    2. If no QR code is shown, it is instead sent via email.
  3. Click Next and the mobile ID is created. You can see the active profile if you select Mobile ID in the Self-Service menu.

    Depending on the configuration, there can be options added to the use case, se "Options" below.

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Use case description

As a self-service user I want to get a mobile ID

  • End state for mobile ID profile = "active"
  • End state for the certificates in CA and Identity Manager = "valid"
Symbolic name


Process name

Get mobile ID


Smart ID Self-Service

Required user state


Process start

Self-Service start page>Get Mobile ID


The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Option: Provide the possibility to select what kind of certificates that should be issued

Option: Provide the possibility to show QR code in Self-Service or send it by email

Option: Decide how long the Mobile ID is valid

Option: Provide the possibility to set properties related to the user, such as server name, user id etc

Option: Provide the possibility to recover encryption certificates

Option: Provide the possibility to notify the user about a successful or failed creation or to not notify the user at all

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