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Most identity and security solutions from Swedish-owned Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.

New support portal


Nexus launches a new support portal at The new support portal is protected with strong authentication, to make your access more secure and to protect your corporate and customer data. The new support portal has a new look and feel and a responsive design.

For information and video tutorials on how to sign in to the new support portal go to Sign in to Nexus support portal.

The license tool for Nexus Card SDK is currently not available in the new support portal. The tool can be accessed on its website and your credentials used for the last login will continue to work. In case you are not familiar with the website address, please contact Nexus Support.
Contact support

If you are a customer of a Nexus partner, please contact the partner for support.

If you are a direct customer of Nexus, please contact our support team through one of the following channels:

Germany: +49 7243 5488 999
France & Benelux: +33 1 40 07 06 06 
Asia: +91 9890 1610 27
Sweden and rest of the world: +46 8 681 08 85

Related issues:

  • For Nexus ID06 support, please visit
  • If you want help with something that is not a support issue, see here for general contact information.
Support Documentation

Support and maintenance description: 

Support process description: 

Product lifecycle policy: 

For Terms Support and Maintenance and general terms and conditions, see About Nexus - Terms and conditions

We do not support Nexus smart phones.

Related information


Product sheet

Click to read or download:

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