Most identity and security solutions from Swedish-owned Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.

Most identity and security solutions from Swedish-owned Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.

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Contact support

If you are a customer of a Nexus partner, please contact the partner for support.

If you are a direct customer of Nexus, please contact our support team through one of the following channels:






Germany: +49 7243 5488 999
France & Benelux: +33 1 40 07 06 06 
Asia: +91 9890 1610 27
Sweden and rest of the world: +46 8 681 08 85

If you want...

  • ...support on Nexus ID06, please visit nexusid06.se
  • ...help with issues that are not related to support, see here for general contact information.
  • ...to return incorrect or defective products, please complete the form here
Support Documentation

Support and maintenance description: 

Support process description: 

Product lifecycle policy: 

For Terms Support and Maintenance and general terms and conditions, see About Nexus - Terms and conditions



We do not support Nexus smart phones.

Related information

Links

Product sheet

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