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Abort card order (external production)

Use case scenario

An operator wants to abort a card order for external production.

This article describes how an operator aborts a card order for external production in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

You can only abort a card order for external production when the card is in state "processing". The card is in state "processing" when it is queued.

This use case is disabled by default. 

  • The card must be in state "processing".
Enable the Abort card order (external production) use case
  1. Log in to Identity Manager Admin with your admin user.
  2. Go to Home > Cards > Card.
  3. Select the Processing tab.
  4. In Additional Commands, click New (the pen symbol) to add a row.
  5. In Additional Commands, select Abort card order to add it to the Process list.
  6. Click Save.

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Abort card order
  1. In the SEARCH tab, select Card in the drop-down list. 

  2. Select state Processing in the Status drop-down list, and click Search. A list of cards with state processing appears.

  3. Select the card you want to abort and click Abort card order.

    To cancel the process, see "Cancel the process" below.

  4. Click Next to finish. The card will now be in state aborted. 
Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case descriptionAs an operator I want to abort a card order for external production
  • Card order is aborted
  • End state for card = aborted
Symbolic name


Process name

Abort card order


Identity Manager Operator

Process start

On card profile>Abort card order


There are no options for this use case.

Additional information

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