Skip to main content
Skip table of contents

Renew software token

When a software token is expiring, a person can renew it in Smart ID Self-Service. 

Standard workflow

1Identity Manager

On a configurable interval, Identity Manager runs the Expiry check, which finds all software tokens that will expire within the coming period.

For each affected user, the steps below are done.


2Software token userReceives an email with instructions. Logs in to Smart ID Self-Service, clicks Open Tasks, and confirms or rejects the renewal.-

Issues new certificates.


4Identity Manager

Generates and displays passphrases for the certificates in Open Tasks, and shows the software token in Certificates.

5Software token userFor each software token, receives an email with the certificate attached in a PKCS#12 container and instructions on how to install the certificate locally.-

Technical references

  • PstmProcRenewSofttoken


  • PstmSubProcRenewSofttokens
JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.