Skip to main content
Skip table of contents

Reset virtual smart card PIN

When the PIN is forgotten or the virtual smart card is blocked, then it can be reset.

Standard workflow

1Virtual smart card user

In Smart ID Self-Service: Clicks the Credentials tab, selects the virtual smart card and then Reset PIN.

Registration officer starts the process in Identity Manager.
2Smart ID Desktop AppStarts and prompts the user to confirm PIN unblock.-
3Virtual smart card userConfirms and enters a new PIN.-
4Smart ID Desktop AppEncrypts and stores the PIN on the trusted platform module (TPM).-
5Identity ManagerConfirms that the PIN reset was successful.-

Technical reference

  • PcmProcResetPinOnVirtualSmartCard

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.