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Update card order (external production)

Use case scenario

An operator wants to update the status of a card order for external production.

This article describes how to update the status for a card order for external production in Smart ID Identity Manager. This can be used to manually update the card order status from Nexus GO Cards instead of waiting for the batch sync to do the update.

Read more here: Smart ID Workforce use cases.

This use case is disabled by default. 

  • The card must be in state "ordered" or "in production" to be able to check/update the status for the card order
Enable the Update card order (external production) use case
  1. Log in to Identity Manager Admin with your admin user.
  2. Go to Home > Cards > Card.
  3. Select the Ordered tab.
  4. In Additional Commands, click New (the pen symbol) to add a row.
  5. In Additional Commands, select Update card order to add it to the Process list. 
  6. Do that same steps in the In production tab.
  7. Click Save.

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Update card order
  1. In the SEARCH tab, select Card in the drop-down list. 

  2. Select state Ordered or In production in the Status drop-down list, and click Search. A list of cards with state "ordered" or "In production" appears. You can also add user-specific attributes in the search such as First name, Last name etc.

  3. Select the card you want to update the status for and click Update card order. The status is dependent on the value retrieved from GO Cards, if the card is in production, been produced or failed.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case descriptionAs an operator I want to update the status of the card order
  • Card order status is updated (if there is an update to the status from GO Cards)
Symbolic name


Process name

Update card order


Identity Manager Operator

Process start

On card profile>Update card order


There are no options for this use case.

Additional information

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