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About Nexus Support

Most identity and security solutions from Nexus Group are provided through a global network of highly qualified partners. Our partners provide first and second line support. If they cannot solve an issue, they pass the issue along to the Nexus support team.

Contact support

To contact Nexus support, use the following channels:

Support Documentation

Support and maintenance description:

Support process:



Product lifecycle policy:

For Terms Support and Maintenance and general terms and conditions, see Terms and conditions

Nexus support portal

Smart ID compatibility and supported versions 

Nexus does not support Nexus smart phones.

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