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Lock mobile ID (self-service user)

Use case scenario

A self-service user wants to lock an own active mobile ID.

This article describes how a self-service user locks an own active mobile ID in Smart ID Self-Service in the Mobile ID package. You can also lock a mobile ID when you click Get mobile ID in Self-Service, and you already have a mobile ID. In that case, a Lock button is available in Self-Service, and after you have clicked Lock, the current mobile ID is locked and you can directly get a new mobile ID.


  • The mobile ID must be in state "active"

Step-by-step instruction for the self-service user

Log in to Smart ID Self-Service
  1. Log in to Smart ID Self-Service with your user account.
Lock mobile ID

There are two ways to lock a mobile ID:

In Smart ID Self-Service, on the Dashboard:

  1. Click Get Mobile ID.
  2. If you already have an active mobile ID, click Lock to lock that mobile ID.

    To cancel the process, see "Cancel the process" below.

  3. You will then be directed to the same steps as in Get mobile ID (self-service user).

In Smart ID Self-Service, on the Mobile ID menu:

  1. Click on your active mobile ID.
  2. Select Possible actions and click Lock Mobile ID.
Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As a self-service user I want to lock my active mobile ID

  • End state for mobile ID = "locked"
  • End state for the certificates in Identity Manager = "revoked" 
  • End state for the certificates in CA = "revoked" 
Symbolic name


Process name

Lock mobile ID


Smart ID Self-Service

Required mobile id state


Process start

On the Self-Service start page > Lock mobile ID


There are no options for this use case.

Related information

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