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Lock virtual smart card (self-service user)

Use case scenario

A self-service user wants to lock an active virtual smart card.

This article describes how you as a self-service user locks an active virtual smart card in Smart ID Self-Service. The Lock virtual smart card use case is called as a sub process if a user gets deactivated, reactivated or locked. See, for example, Lock user. But it can be also used to just set the virtual smart card to locked.


  • The virtual smart card must be in state "active"

Step-by-step instruction for the self-service user

Log in to Smart ID Self-Service
  1. Log in to Smart ID Self-Service with your user account.
Lock virtual smart card
  1. In Smart ID Self-Service, select Cards in the Self-Service menu.
  2. Select the active virtual smart card that you want to lock.

  3. Click Possible actions and select Lock virtual smart card.
  4. Click Next.

    To cancel the process, see "Cancel the process" below.

  5. A pop up is shown where you click Open Smart ID Desktop App.
  6. In Smart ID Desktop App, you are asked to allow that a certificate is about to be deleted. Click Allow.
  7. The virtual smart card is locked. It disappears from Smart ID Desktop App, but is set to state locked in Self-Service.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As a self-service user I want to lock a virtual smart card

  • End state for virtual smart card = "locked"
  • End state for the certificates in Identity Manager = "revoked"
  • End state for the certificates in CA = "unspecified"
Symbolic name


Process name

Lock virtual smart card

Executable for

Self-Service user


Smart ID Self-Service

Required virtual smart card state


Process start

On the self-service start page > Lock virtual smart card


There are no options for this use case.

Related information

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