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Order temporary cards (external production)

Use case scenario

An operator wants to order temporary cards for external production.

This article describes how an operator orders temporary cards for external production in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

When the temporary cards have been ordered, they can be initialized. See Initialize temporary card (external production) for more information.

This use case is disabled by default. 


  • The user (that shall have the card) must be in state "active".
Enable the Order temporary cards (external production) use case
  1. Log in to Identity Manager Admin with your admin user.
  2. Go to Home > Cards > Temporary card.
  3. Select the General tab.
  4. In New-Process, select Order temporary cards to add it to the Process list. 
  5. Click Save.

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Order temporary card for external production
  1. In the Quick search drop-down list, select Temporary card.

  2. Click Order temporary cards.

    To cancel the process, see "Cancel the process" below.

  3. Select the number of temporary cards (between 1-9) you want to order in the Amount: drop-down list.
  4. Click Next to order the card(s). The card(s) will now be in state "processing", which means they are put in a queue, or "ordered" (without queue). You can also abort the card order from the queue (when the cards are in state "processing"), see Abort temporary card order (external production) for more information.

    When ordered (without queue), the card(s) are directly ordered in the Nexus Go Cards integration and they will be in state "ordered".

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case descriptionAs an operator I want to order temporary cards
  • Temporary cards are ordered or placed in queue waiting to be ordered
  • End state for temporary card = processing (queue) or ordered (without queue)
Symbolic name


Process name

Order temporary cards


Identity Manager Operator

Process start

Process start> Quick search>Order temporary cards


About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Select production type for temporary cards

Option: Select production type for temporary cards

Queue temporary cards

Option: Queue temporary card

Related information

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