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Replace smart card - Digital ID

When an employee card is old or defective, it can be replaced, either in Smart ID Self-Service or Identity Manager. 

Standard workflow


ActorActionOptionPhysical IDDigital IDPhysical access
1Registration officerIn Identity Manager: Browses for the person and selects Replace card.

-

(tick) 

(tick) 

(tick) 

2CARevokes the certificates.-

(tick) 

(tick) 

3Identity ManagerGenerates new PUK and PIN.-

(tick) 

(tick) 

(tick) 

4Identity ManagerSends card information to the PACS. Old card gets inactive. -

(tick) 

5Card production administratorProduces new card, verifies the card.-

(tick) 

(tick) 

(tick) 

6Card production administrator

Prints PIN information letter.

Sends a PIN email.

(tick) 

(tick) 

(tick) 


Technical references

The Physical access processes are modified and overwrites the corresponding Digital ID process.  

OptionPhysical IDDigital ID & Physical access
Replace employee card

CCProcReplaceEmployeeCard

PcmProcReplaceEmployeeCard (see image)


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