Unblock PIN offline (self-service user)

• The self-service user and the card must be in state "active"

1. Log in to Identity Manager Admin with your admin user.
2. Go to Home > Cards.
3. Select and edit Card.
4. Select the Active tab.
5. In Additional Commands, click New (the pen symbol) to add a row.
6. Select Unblock PIN offline from the drop-down list in Process.
7. Click Save.

1. Log in to Smart ID Self-Service with your user account.

1. In Smart ID Self-Service, click Card.
2. Select the blocked card. 
3. Click Possible actions and select Unblock PIN offline.
4. Enter the challenge code in the Challenge field. A challenge code is, for example, displayed in Windows logon when a user is trying to unblock a card.
5. A response code is generated from the challenge code. Enter it in the field on the PC.
6. Enter a new PIN code twice.
7. Click Next.

To cancel the process, see "Cancel the process" below.

To cancel the process:

• Click Cancel to close the process.
• Click Next to proceed with the process.