A self-service user wants to unblock the PIN code for a card offline.
This article describes how a self-service user unblocks the PIN code for a card offline in Smart ID Self-Service. This can be used when the user has a blocked card but still have access to Smart ID Self-Service through an other login method and want to unblock the card using challenge/response. See the Cards package.
This use case is disabled by default.
Prerequisites
Prerequisites
The self-service user and the card must be in state "active"
Enable the Unblock PIN offline use case
Log in to Identity Manager Admin with your admin user.
Go to Home > Cards.
Select and edit Card.
Select the Activetab.
In Additional Commands, click New(the pen symbol) to add a row.
Select Unblock PIN offlinefrom the drop-down list inProcess.
Click Save.
Step-by-step instruction for the self-service user
Log in to Smart ID Self-Service
Log in to Smart ID Self-Service with your user account.
Unblock/Change PIN
In Smart ID Self-Service, click Card.
Select the blocked card.
Click Possible actions and select Unblock PIN offline.
Enter the challenge code in the Challenge field. A challenge code is, for example, displayed in Windows logon when a user is trying to unblock a card.
A response code is generated from the challenge code. Enter it in the field on the PC.
Enter a new PIN code twice.
Click Next.
To cancel the process, see "Cancel the process" below.
Cancel the process
To cancel the process:
Click Cancel to close the process.
Click Next to proceed with the process.
Use case details
Overview and technical details
Use case description
As a self-service user I want to unblock my PIN code for a card offline
