Skip to main content
Skip table of contents

Unblock PKI PIN for smart card - offline - Digital ID

When the PKI PIN is blocked so that the person cannot log in to Windows, and the person is offline, the helpdesk can help the person unblock it.

Standard workflow

ActorActionOptionPhysical IDDigital ID
1PersonAsks Windows to generate a challenge code. Gives the challenge code by phone to the Helpdesk.-



Opens the corresponding card of the person and starts the offline unblocking process to generate the response. Gives the response to the person.




Provides the response to Windows to unblock the card.



Technical reference

  • PcmProcUnblockPinOffline

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.