Unblock PKI PIN for smart card - offline - Digital ID
When the PKI PIN is blocked so that the person cannot log in to Windows, and the person is offline, the helpdesk can help the person unblock it.
Standard workflow
| Actor | Action | Option | Physical ID | Digital ID | |
|---|---|---|---|---|---|
| 1 | Person | Asks Windows to generate a challenge code. Gives the challenge code by phone to the Helpdesk. | - |
| |
| 2 | Helpdesk | Opens the corresponding card of the person and starts the offline unblocking process to generate the response. Gives the response to the person. | - |
| |
| 3 | Person | Provides the response to Windows to unblock the card. | - |
|
Technical reference
- PcmProcUnblockPinOffline