When the PKI PIN is blocked so that the person cannot log in to Windows, and the person is offline, the helpdesk can help the person unblock it.
Standard workflow
|
|
Actor |
Action |
Option |
Physical ID | Digital ID |
|---|---|---|---|---|---|
|
1 |
Person |
Asks Windows to generate a challenge code. Gives the challenge code by phone to the Helpdesk. |
- |
|
|
|
2 |
Helpdesk |
Opens the corresponding card of the person and starts the offline unblocking process to generate the response. Gives the response to the person. |
- |
|
|
|
3 |
Person |
Provides the response to Windows to unblock the card. |
- |
|
|
Technical reference
-
PcmProcUnblockPinOffline