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Delete multiple users (batch order)

Use case scenario

An operator wants to delete multiple users.

This article describes how an operator deletes multiple users in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases

The user history will still remain in the system when the users are deleted.

This use case is disabled by default. 

  • The users exist and are in state "inactive"/"active"/"locked"
Enable the Delete multiple users use case
  1. Log in to Identity Manager Admin with your admin user.
  2. Go to Home > Batch Orders.
  3. Select and edit Batch order delete users.
  4. Select the General tab.
  5. In the General tab, select "Delete users" in the Process drop down list.
  6. Click Save.

Step-by-step instruction for the operator

Log in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.
Delete users
  1. In the BATCH ORDERS page, select Batch order delete users.

  2. Click Search to get a list of all users.

  3. Select the check boxes for the users that shall be deleted. 

    To cancel the process, see "Cancel the process" below.

  4. Click Delete users in the upper right corner.
  5. Click Next to delete the users.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As an operator I want to execute a batch order to delete users in Identity Manager

  • Deleted users
  • All related credentials are deleted
Symbolic name


Process name

Delete users


Identity Manager Operator

Required user state


Process start

Batch orders>Delete users


There are no options for this use case.

Additional information

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