Skip to main content
Skip table of contents

Get virtual smart card (self-service user)

Use case scenario

A self-service user wants to order a virtual smart card.

This article describes how you as a self-service user can order a virtual smart card in Smart ID Self-Service. 


  • The user must be in state "active"

Step-by-step instruction for the self-service user

Log in to Smart ID Self-Service
  1. Log in to Smart ID Self-Service with your user account.
Get virtual smart card
  1. In Smart ID Self-Service on the Dashboard, click Get virtual smart card.

    To cancel the process, see "Cancel the process" below.

  2. Click Next. A pop up is shown where you click Open Smart ID Desktop App, where the virtual smart card is created.
  3. In Smart ID Desktop App, you shall enter a PIN that will be used. Enter the PIN when asked.
  4. The virtual smart card is created and the details are shown. Close the Smart ID Desktop App and go back to Smart ID Self-Service.
  5. In Smart ID Self-Service, click Next. You can see the active virtual smart card if you select Cards in the Self-Service menu.

    Depending on the configuration, there can be options added to the use case, se "Options" below.

Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

Overview and technical details
Use case description

As a self-service user I want to get a virtual smart card

  • End state for virtual smart card = "active"
  • End state for the certificates in CA and Identity Manager = "valid"
Symbolic name


Process name

Get virtual smart card


Smart ID Self-Service

Required user state


Process start

Self-Service start page>Get virtual smart card


About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Select certificates to be issued

Option: Select what kind of certificates that should be issued

Decide how long the virtual smart card shall be valid

Option: Decide how long the virtual smart card shall be valid

Set properties related to the user

Option: Set properties related to the user, such as server name, user id etc

Control PIN complexity

Option: Provide the possibility to control the PIN complexity

Related information

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.